Shardfield

Delete your account

Shardfield by fluttech (MJK APPS SRL)

You can delete your Shardfield account and its data at any time, in the app or by email. Deleting is permanent: your progress cannot be recovered afterwards.

1. Delete in the app (fastest)

You need an internet connection. If you linked Google or Apple, the app may ask you to sign in again first; this is a security check. When it is done, the app starts fresh on this device, and your data is gone from every device.

2. What is deleted, and what is kept

Deleted (immediately, on all devices):

• your account (including the link to your Google or Apple account and its email address);
• your progress: solved boards, best times, hints, streak days, achievements’ counters;
• your shards, unlocked packs and cosmetics;
• your display name and avatar;
• your rows on the daily, weekly and all-time boards, and the reactions you sent;
• your favourites list;
• when leagues are enabled: your league status; in this week’s league room and in your last finished week, your row stays so that other players keep their ranks, but your name and avatar are removed. League weeks older than that are deleted on their own after 12 weeks;
• when invites are enabled: your invite code and invite records (friends you invited keep the rewards they got);
• when notifications are enabled: your device’s push address and notification choices;
• cheat-check records about the account;
• the game’s saved data on the device you delete from.

Kept, and why:

• Purchases. If you bought "Complete", we keep the purchase record (account id, product, transaction id, store country, price, app version, date) and the record that it was granted to the account. Without them, one purchase could be restored onto unlimited new accounts. The records hold your old account id, not your name or email. We keep them for as long as our accounting duties and the store’s refund and dispute windows require. Your purchase belongs to your Google Play or App Store account, so you can restore it in a new Shardfield account at any time.
• Data that is not linked to your account and expires on its own: usage statistics (14 months), crash reports (90 days), server logs that may contain the account id (30 days).
• Copies other players hold. If another player added you to their favourites, their private list may still show the name you had until they remove it.
• Backups. Google removes deleted account data from its backup systems within 180 days.

3. Delete without the app

Send an email to contact@fluttech.com with the subject "Delete my Shardfield account" and one of these:

• If you linked Google or Apple: send the email from that Google or Apple email address (or tell us the address and reply from it when we ask). With Sign in with Apple and "Hide my email", use the relay address shown in your Apple ID settings under Sign in with Apple.
• If you never linked an account: delete it in the app (You > Account > Delete account) on the device that holds it - that device is the only proof of ownership, because your account id is visible to other players on the boards (D-031). If the app is already gone from that device, reinstalling it starts a new account; the old one keeps only the name and times shown on the boards and is removed by our clean-up jobs over time. If you believe an anonymous account of yours is causing harm, email us the account id (Settings > About) and the name used, and we will review it.

We confirm by email when your account is deleted. We complete requests within 30 days, usually much sooner. We delete the same data as the in-app button (section 2).

4. Questions

Write to contact@fluttech.com. Our privacy policy: https://fluttech.com/shardfield/privacy_policy.html.

See also: Privacy Policy · Terms & Conditions