Delete your Waxlane account and data

Last updated: October 2026 · App: Waxlane (com.fluttech.waxlane) · Publisher: MJK APPS SRL

You can delete your Waxlane account and everything stored with it at any time, either from inside the app or by writing to us. Both routes delete the same things.

In the app — takes effect immediately
  1. Open Waxlane.
  2. Go to Settings.
  3. At the bottom, in the Account band under your signed-in name, choose Delete account.
  4. If you also want this device's progress gone, tick Also erase this device's progress.
  5. Confirm. You may be asked to sign in again first — that is your sign-in provider confirming it is really you.

By email

If you no longer have the app installed, write to contact@fluttech.com from the email address you signed in with, with the subject "Delete my Waxlane account". We verify the request against that address and confirm when it is done. Please allow up to 30 days; in practice it is much faster.

If you only ever played without signing in, there is nothing for us to identify you by: your progress is held on the device, and it goes when you uninstall the app. If you joined a leaderboard as a guest, write to us with the name shown on your row and the day you posted it, and we delete the row.

What gets deleted

DataWhat happens
Your account and sign-in (Firebase Authentication)Deleted
Your name, email and user id from Google or Apple sign-inDeleted
Your private profile (the nickname document)Deleted
Your cloud save (levels, days, ink ledger, hints, ladder, seals)Deleted
Your rows on the Today, Top and Streak leaderboardsDeleted
Your rows on the earlier weekly, monthly and all-time boardsDeleted
Your Remove Ads entitlement on this accountDeleted
The link between your account and ink-drop purchasesRemoved
Apple sign-in token, if you signed in with AppleRevoked

What remains, and why

Feedback you sent us stays. It is correspondence, and an answer half-written when the account goes is still owed. The account identifier on those notes is blanked at the same time as the deletion, so nothing in them points back to you. If you would rather have a note removed entirely, say so in your email and we delete it.

Purchase records stay, because the store's receipt still exists and accounting law asks us to keep them. A Remove Ads purchase can be restored from the Shop on a new account with the same App Store or Google Play account it was bought with. Ink drops you bought are part of your progress: the cloud copy goes with the account, and the copy on your device follows your choice below. The record of each purchase keeps a short history of which account verified it and when, for support and fraud prevention.

The progress on your device stays unless you ticked the box to erase it: deleting the account removes what is in the cloud, not what is on your phone. Uninstalling the app removes that too.

Crash reports already sent are not linked to your account — they carry a random installation identifier — and are kept for up to 90 days before they expire on their own.

Timing

Note

Deleting your account is irreversible — we cannot restore the data afterwards. Unless you chose to erase it, your device keeps playing exactly where you left off; only the cloud copy and the leaderboard rows are gone.

Contact

MJK APPS SRL — contact@fluttech.com